Customer Survey

In the interest of better serving our customer we would like your feedback regarding your experience(s) at the Fieldhouse. This will let us know what we are doing well and what we can improve upon. Please answer each question relative to your experience here

 

Customer Name/Organization :

Type of Activity :

Are you a resident or non-resident:

Please rate the following on a scale of 1-6 (1=Poor, 6=Excellent)

1. Has the facility/court been ready for your use at your agreed upon time? 

2. Is the facility cleaned and maintained to your satisfaction? 

3. Is the staff friendly/courteous/helpful? 

4. Is the scheduling process simple and hassle-free? 

5. Do you typically/reasonably get your first choice of practice time? 

6. Are phone calls/emails returned in a reasonable amount of time? 

7. Is the parking lot safe/convenient (plenty of light, snow removed, general condition)? 

8. Do you find the hours of operation/availability to be reasonable? 

9. Do you consider our environment to be family friendly? 

10. Please rate your overall experience: 

Please provide any comments you feel may be helpful relative to:

Staff:

Scheduling Process: 

What you like the most:  

What you feel can be improved upon: 
 
General Comments: 

Thank you very much and we hope you have enjoyed your experience(s) at the Independence Fieldhouse!

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